The UX consultancy that will finally get those conversions

The UX consultancy that will finally get those conversions

We provide UX engineering for SMEs and startups in the UK and elsewhere. Our clients trust us because we always keep them in the loop - until they get results!

Reduce friction, improve your workflow, and convert your audience into buyers.

Let’s have a chat to see if we’re a fit.

Low user retention and conversion rates on your website?

Complaints about how your app is overwhelming and confusing?

Way too many support tickets about the same onboarding question?

High drop-offs during the customer user journey?

Our UX audits, redesign, and optimisation can help.
We focus on improving user satisfaction, simplifying processes, and making interfaces easy to use.
Background decoration

How we differ from other agencies

Our UX engineering approach

Exline Labs is not an agency that bills you to “make things look pretty”

We take a user-behaviour-first approach. Yes, our designs look good, but they’re all backed by evidence. We use analytics and technical feasibility to develop a user experience that will get you the clicks and the efficiency.

Your run-of-the-mill UX design agency focuses on visual aesthetics. We focus on bridging the gap between the ideal user experience you have in mind and the problems that come in between.

That includes simplifying complex dashboards and workflows, easing navigation and usage, and making sure no one pulls their hair trying to use your interface!

Easy navigation & usage

simplifying complex dashboards and workflows

UI UX Mockup Left UI UX Mockup Right

Our UX services

Projects we specialise in

New product UX design

New product UX design

We’ll make the concept you have in mind into a real product that’s easy and addictive to use.

Exline Labs’ hands-on approach will research, organise, and develop a prototype that will match your user expectations. We’ll be there to help with fine tuning and optimising after the release as well.

UX audits & redesigns

UX audits & redesigns

Not sure why there are so many drop-offs and no one’s buying? Our UX audits can uncover what’s not working.\nOur redesign can fix what’s broken. Our comprehensive audits include review of analytics, design architecture, and interviews with users. We redesign with user satisfaction and business outcomes both in mind.

MVPs for startups

MVPs for startups

Want to test the waters and get intel? Our lightweight MVPs are made prioritising your core value proposition. Build fast with us so you can learn and measure fast.

Let’s develop your value proposition based on research and insights. Then let’s create a core product based on the MoSCoW (Must-have, Should-have, Could-have, and Won't-have) to get market feedback and present to investors.

Dashboard & complex-system UX

Dashboard & complex-system UX

Is there a dashboard no one wants to use? We can replace that with a simple, easy-to-use one.

We incorporate user feedback and data to redesign dashboards and systems people love. Let's make the experience smooth and user-focused. Get rid of the complaints and see your usage numbers spike.

Mobile app UX

Mobile app UX

Let's make your app seamless and impossible to put down.

Our mobile app UX design makes everything simple, fast, and clear. Your users will love the clear navigation, clutter-free interface, and consistency. You will love the number of downloads and the revenue.

Industries

Niches we serve

We focus on serving British and European clients in the following industries.

decorative bolt icon
Construction
Simplify your project management tools, field operations, and data dashboards. Skyrocket productivity and safety.
decorative bolt icon
Logistics
Improve your shipment tracking, route planning, and data integration. Make life easy for the entire chain.
decorative bolt icon
E-commerce
Boost sales by optimising your website and app. Create a seamless shopping experience by reducing friction.
decorative bolt icon
SaaS
Lower your churn rates and improve your ARR and MRR with great UX-led product design.
decorative bolt icon
Non-profits
Increase the much-needed donations and volunteer recruitment to support the good work you do. Make your processes frictionless.

Ready to take the next step?

Let’s have a no-pressure chat to see how we can work together. What time works best for you?

Or email hello@exlinelabs.com

Background decoration

Case studies

UX engineering projects our clients loved

Testimonials

What people say about us

Our UX design clients love the reliability and results we bring them. Check out what some of them have to say.

Sounds like the agency you want to work with?
sample mockup image
Want to learn more about the results we can deliver?
sample mockup image sample mockup image
Need more information on how we can deliver?

Read on.

decorative arrow down icon

How we do it

Our UX engineering process

Here’s how we work, in four detailed steps.

Discovery & Research
Week 1
Discovery & Research
We will start with a UX audit of your existing product. Let's identify what's causing friction and creating usability issues.
Let's also review your analytics from GA4 and Hotjar, if available, to see where the users drop off.
This stage can also include interviews with your team to find out expectations and struggles.
UX Engineering
Week 2 - 3
UX Engineering
Once the jobs to be done are identified and agreed upon, we'll start working on the Information Architecture (IA) and organise the structuring of content.
We'll also start working on the task flows (mapping of the order of how users would complete tasks)
The product would be engineered or re-engineered with your UX goal in mind.
UI Design & Prototype
Week 4 - 6
UI Design & Prototype
There would be wireflows (wireframes ordered logically) made.
We'll validate the design structure with low-fidelity sketches.
Once validated, we'll move to UI design. We'll prepare the design systems - a library of reusable components with scaling and consistency in mind.
Then, we'll work on micro interactions (animation and feedback states to improve usability) and ensure accessibility compliance.
Testing & Refinement
Week 7 - 8
Testing & Refinement
We'll test the prototype with selected users - either from a real user selected by you or someone who fits the target audience.
There would be tracking of KPIs.
Once the product is released, we'll support you with refining and optimising.

Deliverables

The UX deliverables you'll get

Here are the tangible outputs our UX consultancy will share with you.

Design Systems image
Design Systems
A reusable library of components (buttons, forms, cards) you can use to create scalable and consistent UI. We also provide micro-interactions - animations and feedback states that are designed to guide user behaviour.
UX Audit image
UX Audit
Comprehensive auditing of the status of your current product, highlighting usability problems, friction points, and conversion handicaps.

We use stakeholder interviews, analytics & heatmap reviews, and user journey mapping to deliver the report.
Low-fidelity Wireframes image
Low-fidelity Wireframes
Initial sketches to validate the structure of the product before design begins. It includes Information Architecture, task flows and wireflows.

This is to make sure to gain quick feedback and test the design quickly
High-fidelity UI Designs image
High-fidelity UI Designs
Full designs with typography, spacing, and layouts. They would be compliant with Web Content Accessibility Guidelines.
Interactive Prototypes image
Interactive Prototypes
Clickable, realistic models of your app or website that would be tested before launch.
Conversion Rate Optimisation image
Conversion Rate Optimisation
After the launch, we'll track real usage and KPIs like task success, drop-off points, and time on task. We'll optimise the product according to the data we gather.

already have an inhouse team...
or such?

Work with our dedicated
designers

ui ux team discussion

Exline Labs has a team of UX designers who will work as an extension of your team.

They will be working exclusively on your project during their work hours, during the timeframe of our contract. It could be a one-off project, or, like a lot of our clients, they could work on your projects full-time or part-time.

If you need to get going fast and have a lot of ongoing projects, our approach is ideal. Unlike agency team members who switch between projects, dedicated UX designers lead to better work quality, long-lasting collaboration, and frictionless relationships.

We never outsource or subcontract your work to third-party freelancers or agencies.

decorative bolt icon

Fast Kickoffs

Dedicated teams can start and finish projects faster, with fewer revisions and bottlenecks. The team only gets more efficient and effective in long-term collaborations.

decorative bolt icon

On the Ball, All the Time

Working only on your project allows our designers to take responsibility for the work and incorporate feedback quickly. It also helps them to understand your business model and company much faster.

decorative bolt icon

Cross-team Knowledge Sharing

If you want to improve your internal UX/UI knowledge, our designers can share best practices along the way as we work together.

decorative bolt icon

Perfect Communication and Timelines

Focusing on one thing leads to lightning-quick communication and work delivered on time. We pride ourselves on great communication and never missing a deadline - ask our clients.

FAQs

How can we help?

What is a UX audit and what does it include?

A UX audit evaluates your website or app's usability, clarity, and design effectiveness. We assess user journeys, accessibility, conversion paths, and make actionable recommendations.

How does UX design increase conversions?

Good UX design removes friction from the user journey, clarifies actions, and guides visitors toward key goals like signups or purchases — improving conversion rates significantly.

What's the difference between UX and UI design?

UX focuses on the overall user journey and experience, while UI is the visual layout and interaction. We combine both to create seamless and visually compelling digital products.

Do you build scalable design systems for startups?

Yes, our design system development services are ideal for startups preparing to scale. We create reusable components and documentation to support fast, consistent growth.

Can you design for both mobile and desktop platforms?

Absolutely. Our mobile UI design approach ensures your product is responsive, intuitive, and optimized for small screens as well as large displays.

Does this sound good?

Let's talk more if we've convinced you. Pick a date and a time that works for you and we'll have a no-pressure chat.

Or email hello@exlinelabs.com and we’ll reply within 24 hours.

We respect your privacy

We use cookies to personalize your experience, analyze our website traffic, and understand where our visitors are coming from. By clicking "Accept", you consent to our use of cookies and similar technologies. Learn more in our Privacy Policy.

Your message has been sent successfully. We will get back to you shortly.